Return and Exchange Policy

  • All products will be shipped within 12-24 hours of payment confirmation. Product will be sent via carrier to address provided. 
  • We will do our best to satisfy our customers' need.


  • We do not accept any products that have been used or opened. You can return items for a full refund as long as it is within 30 days of receiving products and items are unused and in original packaging. Please email us at to receive a return authorization. Returns will not be accepted without prior authorization.
  • Returned products will be inspected by our Returns Department and if items are deemed altered, damaged or tampered with, a processing fee will be tacked on. This is to ensure the integrity of our company and the products that we carry. In the case of any damaged, misrepresented or missing product notify us within 48 hours from the receiving date so that we can properly handle the situation. Returned package will be inspected by our Returns Department and if items are deemed altered, damaged or tampered, a processing fee will be tacked on. 
  • For missing or damage item must report no later than 48 hours from delivery date and Return package must be shipped no later than 14 days from we authorized return request.
    Please note that original shipping charges are non-refundable.
    Return shipping will be covered for only for damaged or defected products after we received and inspected.
  • Any returns of orders that initially qualified for free shipping will have applicable shipping and handling charges deducted from the refund. If returned item is deemed opened & used or a buyer changes his/her mind about a product, we ask that buyers pay for shipping costs both ways. 
  • Beauty Field has a restocking fee of $2.00 or 20% per item, whichever is greater, on unclaimed and insufficient address items.
  • Orders can be cancelled until they are in process but after an order is in shipped it becomes a return and is handled as such. The restocking fee also applies to refused orders, undeliverable addresses returned by the shipping company.
  • Please allow 1-2 weeks for your return to be processed once it has been received at our warehouse. After your return is received and inspected, our customer service department will email you once your credit is ready to be issued.
  • Final Sale Items are: Hair Brushes, Nail Polish, Makeup and Cosmetics, Skincare Tools, Hair Extensions, and Hair Pieces for sanitary reasons.


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